Q.1: WHAT IS MEANT BY INTERPERSONAL COMMUNICATION?
(Interpersonal:
“relating to relationships or communication between people”)
Interpersonal communication is the face-to-face transmission of information between two or more individuals using verbal and nonverbal messages. Interpersonal communication is about more than simply what is said; it also includes nonverbal signals (including all of its kinds like kinesics, haptics, paralinguistics, proxemics, and artifactual communication).
ELEMENTS OF INTERPERSONAL COMMUNICATION:
§ Sender§ Message
§ Encoding
§ Communication Channel
§ Receiver (recipient)
§ Decoding
§ Feedback
Q.2:
IS THERE ANY DIFFERENCE BETWEEN “INTERPERSONAL COMMUNICATION” AND
“INTRAPERSONAL COMMUNICATION”?
The prefix 'intra' means 'inside,' but 'inter' means 'between, among, or in the middle.' Intrapersonal communication occurs when we converse with ourselves (e.g. thinking, analyzing, dreaming or introspecting). Intrapersonal communication includes daydreaming, self-talk, and recalling memories. Intrapersonal communication is thus a type of internal dialogue that occurs within an individual while he or she is pondering, conceptualising, and creating thoughts or ideas prior to actually expressing them. Intrapersonal communication levels may differ from one person to the next due to individual variances. Writers, thinkers, and philosophers devote more times to intrapersonal communication.
Mass communication is the process of disseminating or distributing information to a large number of people using mass media such as radio, television, social networking, newspapers, magazines, cinema, and the internet.
Q.NO.4: WHAT IS MEANT BY DYADIC COMMUNICATION?
Etymology: Greek duas, from duo ‘two’.
A "pair" or entity made up of two components is referred to as a "dyad." The interpersonal relationship between two people is referred to as dyadic communication. Depending on the situation, it might be official or informal. For example, dyadic communication between two friends is typically informal, yet dyadic talks between a doctor and a patient, or an interviewer and an interviewee, can be considered formal. Dyadic communication can take several forms, including video chat, phone calls, face-to-face conversations, and letter/email exchanges between two persons.
THREE TYPES OF DYADIC COMMUNICATION IN BUSINESS:
1.
Interview
2.
Telephonic Conversation
3.
Dictation
1.
Interview
An interview is a gathering in which people converse with one another in order to ask questions and obtain information, such as a formal meeting with someone being considered for a job or other position. In an interview, the person who asks the questions is known as an interviewer, while the person who answers the questions is known as an interviewee. An interviewee must do the following before coming in for the interview:
- Research the industry/ organization/ company where he/ she intends to pursue his/ her career; must thoroughly read the job description
- Arrive early so as to familiarize himself/ herself with the environment
- Anticipate
and thereby prepare all of the most common interview questions, revolving
around personal introduction, knowledge of the field, interests, expected
salary, planning for the future, how can the employee benefit the organization,
etc.
- Practise
answering all sorts of questions before the final interview
- Be prepared for answering unexpected questions as well
- Be
composed, realist, and optimist (i.e. avoid being underconfident,
overconfident, impractical, idealist and pessimist)
- Bring complete documents as required by the organization
- Concentrate
on attire (it should be formal and elegant)
- Concentrate on his/her non-verbal facets of communication
- Inform
his/her referees before going for a job interview
- Practise
etiquettes
- Make
an impressive first impression (i.e. of being elegant, confident, well-mannered,
and poised, with a smiling face)
- Concentrate
on the skills of effective speaking and listening
- Respond
truthfully to all of the questions
- Keep
the answers concise (i.e. brief but comprehensive) and focused
- Avoid using informal language
- Thank
the employer after the interview has been completed
- (Note:
An interviewee should never say anything bad about his/her former /previous employers as it is deemed
unethical unless the reason is really worth-mentioning)
2.
Telephonic Conversation
A telephonic conversation is one in which two persons communicate using phones as the medium of communication. The following are some of the manners that must be observed in this situation:
- Your response must not be delayed
- Immediately introduce yourself
- Speak clearly
- Speakerphone must only be used if required necessarily
- Actively listen and take notes if required
- Speak concisely
- Remain cheerful; it must be
conveyed to the receiver that you are happy to receive his/her call
- Ask before putting someone on hold
or transferring a call
- Be mindful of your volume
- Concentrate on the fundamentals of
effective speaking and listening
- Never call a person during the
timings when it is inappropriate to call (e.g. during a time when a person is
taking rest/ is at his/ her office)
- It is unethical to discontinue your conversation on the basis of some insignificant reason and ask the person on the other side of phone to hold the call for a longer duration of time.
- One must smile during a telephonic conversation. When a person smiles it influences the sound of his or her voice, giving it a more pleasant and friendly tone.
3:
Dictation
The act of dictating words to be typed, written down, or recorded is known as dictation. It mainly refers to an oral discussion between two people (usually an executive/head/chief and a secretary/assistant) in a formal setting. The executive speaks (dictates) a message to the secretary, who then writes it down. Dictation is a skill that must be learned fully because improper dictation habits lead to misunderstandings, blunders, and a tarnished company reputation.
SUGGESTIONS FOR A BETTER DICTATION:
§ The purpose of
dictation must be clear
§ Outline of dictation must
be prepared in advance
§ The message must be
structured in accordance with the nature/ demands of the receivers
§ All of the data
needed to develop a message, must be collected in advance.
§ Pronunciation (while
dictating a message) must be clear
§ Jargons must be
repeated and spelled clearly
§ Complex words must be
clarified, for example: “C” may be
clarified by saying “C for Cat” and “Seventy”, by “seven zero”.
§ Punctuation marks,
paragraphs, and quotations must be mentioned
§ Speed of the process
must be taken into consideration
§ Fundamentals of
speaking/ listening must be taken into consideration.
§ Supplementary written
material (if required), must be prepared or provided in advance.
§ Dictation must be
thoroughly reviewed once it has been completed
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